Commonly Asked Questions...

What information do you require to provide a quotation?

In order to provide an accurate quotation, we need;

  • Your details and contact info eg; Name, company, e-mail, telephone
  • Equipment requirements – what item you require
  • Rental term – how long do you require the equipment
  • Delivery – delivery and collection address. Or if you’d prefer to collect equipment yourself.

Based on these details we should be able to provide a quote for your requirements, including delivery and collection costs.

What periods can I rent for?

With flexible terms we can quote any length of time you require from as short as just 1 day. We have a wide range of leading brand technology available to suit your needs.


What are the delivery and collection options?

We can deliver computers and other technology equipment to you anywhere in New Zealand. This is usually delivered same day/next day depending on your location. We understand that your requirements are sometimes urgent. If you require an express delivery please talk to us and we will arrange the best delivery service to suit your needs and time frame. Depending on what equipment you are renting, you can also choose to come and collect the item yourself from our office.
 

How do I place an order?

Ring us and talk to our friendly team today! Or you can send us through an email with detailed requirements of what you need. Orders are normally confirmed through the phone or by email. In all cases some form of written confirmation of your requirements should be provided to prevent any confusion. This confirmation should include:

  • Details of equipment and/or quote number
  • Delivery & collection address
  • Confirmation of payment method

Based on this we will advise whether we can meet your requirements and confirm costs to you.
Once availability is confirmed we will send you a hire agreement to complete, sign and return. This must be returned prior to dispatch of the goods.


How do I pay for my order?

We have a range of different payment options and terms to suit you and your business. If you are a regular customer then we would suggest opening a credit account with us. Otherwise we accept payment via direct credit, Cheque, Eftpos and Credit Card. Please see our payment options form here.
 

What happens if I damage the equipment or it is stolen?

In the event that the equipment is damaged or stolen while in your possession, you can choose to have it repaired, replaced or pay for its replacement at your own cost. Please see our terms and conditions for more information.


Can you set my equipment up?

We know how busy it can be setting up for an Event, Conference or Trade Show, so let us make it easier for you by delivering your equipment and setting it up for you, when and where you need it. We can even collect it from you when you have finished. Just simply give us a call and let us know when you are done with it and we will take care of the rest.


Will I get a receipt / invoice?

Yes, all customers are issued with an invoice. This is normally issued at the end of the rental period or monthly. On long term rentals you will receive a monthly invoice show charges for that month.

 

Renting Equipment with IT Rentals

At IT Rentals we provide a varied range of products, services and support packages to match your requirements. As business and technology is constantly changing we endeavor to provide up-to-date solutions that suit your specific needs.


Delivery, set up and collection at shows/expos?

We can deliver anywhere in NZ and setting up is easy. When you are finished with the items simply use our pre-addressed labels to send back to us, or call us and we'll collect it.

Wide Range with Flexible terms

Whether it’s 1 laptop, a printer, photocopier or 100 desktop computers, 1-day, 2-weeks or 36-months, we have a wide range of current, leading brand technology available with flexible terms to suit your changing needs.


Support

It’s just a phone call away, and don’t worry you will not be talking to an overseas call centre, you will be in direct contact with the dedicated team at IT Rentals here in New Zealand. This is because we believe that we know you, your equipment and your needs better than anyone else.
We offer a telephone support service during business hours. Our customer support staff is on hand to offer you the right advice and guidance to ensure the products and conditions meet your requirements. This includes support throughout the duration of your contract. If need be, we will have a maintenance technician to you as soon as possible. Please contact us if you require an extension to your contract, this can be done over the phone.

Installation/Configuration

We can configure equipment to suit your specific requirements, so it is ready to ‘Plug and play’ when you receive it. Just let us know what you need and we’ll take care of the rest.

Nationwide Delivery

We can deliver computers and other technology equipment to you anywhere in New Zealand. This is usually delivered same day/next day depending on your location.

Express Delivery

We understand that your requirements are sometimes urgent. If you require an express delivery please talk to us and we will arrange the best delivery service to suit your needs and time frame.

Payment Options

We have a range of different payment options and terms to suit you and your business. If you are a regular customer then we would suggest opening a credit account with us. Otherwise we accept payment via direct credit, Cheque, Eftpos and Credit Card. Please see our Payment Options Formhere.

If you are considering renting equipment for any upcoming 
Expo, Conference, Trade Show or Event...
Give us a call today on 0800 999 399!